SLA
Service Level Agreement
The current IP6net SLA covers availability, support and operational commitments for managed services.
The IP6net Service Level Agreement covers five components that support the availability of your service.
Core commitments
- 100% network uptime.
- Datacentre power availability.
- Hardware replacement processes.
- Monitoring and support response.
- Managed backup and service restoration processes where included in the service.
This page is a static starter version. Detailed legal wording should be reviewed before launch.